Rosetta Stone) is running, during Windows startup or shutdown, or even. That has corrupted Windows system files or Rosetta Stone-related program files. Assuming the files are actually Rosetta Stone files, then they are encrypted and can only be opened using the Rosetta Stone software. To open the files: 1. Install Rosetta Stone (the version for you desired language, preferably) 2. Start the Rosetta Stone software 3. Select the language the file is for from the 'Language/Project' menu.
Use a remote installation utility to deploy the Rosetta Stone application to all networked Learner workstations. CD Installation Follow these steps for each learner’s workstation:.
Insert the CD labeled 'Rosetta Stone Network Version 3'. Click 'Next' to begin and follow the prompts. When the installation is complete, click 'Finish'. Leave the check-box selected to launch Rosetta Stone continue automatically to or. Deselect the check-box to allow learners to connect to the Server (as described in below) Remote Installation You can use your own remote deployment system to install Rosetta Stone Network Version 3 on each learner workstation. Section H - Sign In and Connect Learner Workstations to the Server The first time someone signs in to the Rosetta Stone Network Version 3 application on each learner workstation, learners will be prompted to enter the IP address or hostname of the server. Note: Administrators may want to complete this task using the Learner test account to streamline the experience for Learners.
Select the drop-down arrow next to the box labeled 'Service'. Select 'Other'. Enter the Rosetta Stone Manager Version 3 Server hostname or IP address. Click 'Save changes'. Enter the username and password (using the learner test account if you created one).
Click 'Sign In'. This article explains how to set up one non-networked computer on which one or more Learners and Administrators will access Rosetta Stone Manager and the Network application. Use the CDs in your Rosetta Stone Manager package to install the following components:.
Rosetta Stone Manager Version 3 Server: The other applications will connect when used on this same computer to this server component. This coordinates all your Administrators and Learners, hosts the language content, and tracks the progress of Learners. Rosetta Stone Manager Version 3: This client application provides management and reporting capabilities. Rosetta Stone Network Version 3: Learners use this application to access the language lessons in Rosetta Stone. Rosetta Stone Language Level(s): This is language content for each Language and Level your organization provides to your Learners.
Your organization will use at least one Language and Level with Rosetta Stone Manager. We recommend adding all languages before proceeding to Section C for activation. The Language Level installation can take up to 30 minutes depending on your computer hardware. Each Language Level requires up to 600 MB. Verify that you have enough space for all Levels you intend to install.
For Windows computers, all Language Levels you install are stored in the folder you selected when you installed the Server (see Section A). On a Mac, the Language Levels install by default to /Library/Application Support/Rosetta Stone Manager V3 Server/Content. Click 'Sign In'.
How to reset the SuperAdmin password If the password for the default superadmin account is ever lost or forgotten, you can reset the password using one the following programs. Note: These programs only work with Customer-Hosted Rosetta Stone Manager V3 Server version 3.3.6 or higher. Save and extract 'WindowsPasswordResetter.zip' 2. Copy the misc folder to the following directory:. (32 bit) C: Program Files Rosetta Stone Rosetta Stone Manager V3 Server app.
(64 bit) C: Program Files (X86) Rosetta Stone Rosetta Stone Manager V3 Server app 3. Navigate to:. (32 bit) C: Program Files Rosetta Stone Rosetta Stone Manager V3 Server app. (64 bit) C: Program Files (X86) Rosetta Stone Rosetta Stone Manager V3 Server app 4. Double-click on 'WindowsResetPassword.bat' (this may appear as WindowsResetPassword since the.bat file extension may not appear on some systems) The command line screen will inform you that the password will be reset to 'password1'. This process normally takes about 15-20 seconds. After the password has been changed, the window will close.
Save and extract the attached MacPasswordResetter.zip folder 2. After unzipping the folder, the contained misc folder should be copied to:. /usr/local/rsmv3/manager Note: You may required authenticate with your Mac's Administrator password.
Navigate to:. /usr/local/rsmv3/manager/misc 4. Double-click on 'MacResetPassword.command' The command line screen may prompt you for your Mac Administrator password. After this is entered, the process normally takes about 15-20 seconds. The password will be reset to 'password1' and the terminal window will close. I activated my Language Level licenses, but learners are seeing their lessons locked. How can I access all the content? Some network infrastructures, particularly when VPN or wireless is involved, have longer latencies.
Rosetta Stone Network Version 3 needs to be configured to handle the longer latencies. If your network has a longer latency, the license server may timeout in the Network application, making it appear that activated Language Levels are not activated and content is locked. To adjust this configuration, you will need to create an environment variable on the Learner Workstations that increases the timeout from its default of 100 milliseconds to a value long enough for the latencies in your network. Five seconds should be long enough for most networks.
The environment variable should be named 'FLEXLMTIMEOUT', with a value set to the desired number of milliseconds. A value of '5000000' would be five seconds. You can set the environment variable on individual workstations, or you can use your remote deployment system to set the environment variable on the workstations across your network. Follow the steps below, according to the operating system of the individual Learner workstations. Windows XP 1.
Go to Control Panel System System Properties Advanced Environment Variables 2. Click 'New' under the System Variables dialog window 3. Enter 'FLEXLMTIMEOUT' for the Variable name 4. Enter '5000000' for the Variable value.
This sets the timeout to 5 seconds. Click 'OK' to create the new system variable 6. Click 'OK' to exit the Environment Variables panel 7.
Click 'OK' to close the System Properties panel Windows Vista 1. Go to Control Panel Advanced System Settings Environment Variables. Click 'New' under the System Variables dialog window 3. Enter 'FLEXLMTIMEOUT' for the Variable name 4.
Enter '5000000' for the Variable value. This sets the timeout to 5 seconds 5.
Click 'OK' to create the new system variable 6. Click 'OK' to exit the Environment Variables panel 7. Click 'OK' to close the System Properties panel Mac 1.
Go to Applications Utilities Terminal 2. Enter the following text in the Terminal panel: FLEXLMTIMEOUT=5000000 export FLEXLMTIMEOUT 3. Close Terminal 4. Restart the computer What should I do if the Rosetta Stone Manager Version 3 does not report any scores for students? Note: You will need to be logged in as a Windows Administrator to complete these steps.
In Windows XP or Server 2003, Go to: Start Control Panel Administrative Tools Services. In Windows Vista, Server 2008, or Windows 7, go to Start Control Panel (System Maintenance)Administrative Tools Services. In the list of Services, find Rosetta Stone Ltd Callback Invocation Processor. If the service is stopped:.
Either right-click on the service and select Start or click on the service and select Start near the top left of the same frame. If the service is running:. Either right-click on the service and select Restart or click on the service and select Restart near the top left of the same frame.
After the Callback Invocation Processor Service has been started or restarted, you must login as a learner and complete at least one screen. After this has been completed, all scores should now appear in the Manager. If the scores still do not appear in Rosetta Stone Manager Version 3 after following these steps, or if the service gives an error message while trying to start, please verify that your server meets our system requirements, and upgrade the hardware if necessary. How can I backup and restore Rosetta Stone's MySQL database in Mac OS X?
In order to backup Rosetta Stone's MySql database in Mac OS X, we will create two backup files using the mysqldump command. To do this, first navigate to the database directory in your Mac's terminal. Creating Backup Files 1. Open the terminal and type: cd /usr/local/rsmv3/mysql/bin 2.
Create the MySql dumps by entering the following commands:./mysqldump -user=root -password=rosetta -port=55583 rsmanager /Documents/rsmanager.sql./mysqldump -user=root -password=rosetta -port=55583 trackingproduction /Documents/trackingproduction.sql Note: This will save the backup files in your Documents folder 3. Stop the following services before importing the data by entering the commands below::. sudo SystemStarter stop RosettaStoneApache. sudo SystemStarter stop RosettaStoneCallbackInvocationProcessor.
sudo SystemStarter stop RosettaStoneDiscoveryService. sudo SystemStarter stop RosettaStoneManagerService.
sudo SystemStarter stop RosettaStoneTrackingService Importing Backup Data 1. To import the backup data browse to the following directory in the terminal by entering: cd /usr/local/rsmv3/mysql/bin 2. Type the following commands./mysql -user=root -password=rosetta -port=55583 rsmanager. Note: Rosetta Stone® does not warranty or provide any technical support for this operation. You can follow this instructions under your own risks. Before starting this process, please make sure to backup your database in case you need to revert later.
The origin computer and destination computer will need to be running the same server version. Please follow this link if you need to. Please follow this link to download a document with detailed your MySQL database in Windows. How can I move Rosetta Stone Manager Version 3 Server from one Mac server to another?
If you are running Mac OS X and need to move your RS Manager Version 3 Server installation to another machine, the directions below will assist you in the migration. Before you start the migration process you will need to contact in order to activate your new installation.
Important: In order for the migration to be successful, both servers (computers) must have the same version of Rosetta Stone Manager V3 Server. For Example: Data dumps from a 3.2.10 installation cannot be imported into a 3.3.6 installation. If you want to run an updated version on the new server you must first import the data to the new server and then update to the newer version. Creating and Copying Backup Files to the New Server Open the terminal and enter: cd /usr/local/rsmv3/mysql/bin Create the MySql dumps by entering the following commands:./mysqldump -user=root -password=rosetta -port=55583 rsmanager /Desktop/rsmanager.sql./mysqldump -user=root -password=rosetta -port=55583 trackingproduction /Desktop/trackingproduction.sql Note: This will save the backup files to your desktop Copy the backup files (trackingproduction.sql and rsmanager.sql) to the desktop of the new server (computer) via a network connection or portable storage device (i.e.
CD, USB drive, removable hard drive). Make sure that you copy the backup file instead of dragging it in order to minimize the chance of losing Learner data. Do not proceed until you have confirmed that the backup file is on the new server. Uninstalling Rosetta Stone Manager Version 3 from the old server In Terminal, execute the following commands to uninstall Rosetta Stone Manager Version 3 Server from the old server (computer).
Cd /Applications/Rosetta Stone Manager V3 Server/Scripts sudo./uninstall Install Rosetta Stone Manager Version 3 Server on the new server If your original installation was a basic installation using the Rosetta Stone Manager V3 Server.pkg file that came on your installation CDs, follow the instructions in Rosetta Stone Version 3 Installation Guide to install Rosetta Stone Manager Version 3 Server. The “Features to Serve” heading begins a list of your licenses on the machine. Each of the languages that you have activated will show here in shorthand. For example, the image above shows SK-JPN-L2, this is the abbreviation for Japanese Level 2. The Total licenses issued corresponds to the number of licenses activated on the machine.
The Total in use is a real time display of the number of licenses being used by learners at the time. If you are encountering an 8114 or 5411 error or have 'This content is unavailable' messages or locks on lessons, please follow the steps below to reset the license server to verify that the status enquiry is correct: Please note: These steps will break the connection to the license server for any learners who are currently logged in to the program. Follow steps 1 through 3 above and then press '2' and 'Return/Enter' to Stop the license server.
Press '1' and 'Return/Enter' to Start the license server. Press '3' and 'Return/Enter' to reread the license file. Press '4' and 'Return/Enter' to perform a Status Enquiry. If you encounter an error that is not resolved by the steps above, please then press 6 and Return/Enter to create a file called “rslogs.tar.gz” on your Desktop and reference the relevant article:. 8114:.
Content Unavailable: Windows OS Licensing for the Network Solution is handled by the FlexNet Licensing service on the machine where the Rosetta Stone Manager V3 Server portion is installed. Below are the steps to perform a Status Enquiry of the license file contents on the Windows OS. If you need to check your license status on Mac OS X, you will need a separate utility.
On the machine where you have Rosetta Stone Manager V3 Server, browse to 'C: Program Files Rosetta Stone Rosetta Stone Manager V3 Server utility'. Open 'lmtools.exe'. Go to the 'Server Status' tab. Click the 'Perform Status Enquiry' button and the status report will be generated in the window below. The “Features to Serve” heading begins a list of your licenses on the machine. Each of the languages that you have activated will show here in shorthand.
For example, the image above shows SK-ENG-L1, this is the abbreviation for English Level 1. The Total licenses issued corresponds to the number of licenses activated on the machine. The Total in use is a real time display of the number of licenses being used by learners at the time. If you are encountering an 8114 or 5411 error or have 'This content is unavailable' messages or locks on lessons, please follow the steps below to reset the license server to verify that the status enquiry is correct: Please note: These steps will break the connection to the license server for any learners who are currently logged in to the program. Once LMTOOLS opens select the 'Start/Stop/Read' tab. Check the 'Force Server Shutdown' box. Click the 'Stop Server' button (the status box at the bottom of the window should read “Stopping Server”).
Wait 10 seconds and then click the Start Server button (the status box should now read 'Server Start Successful'). Click the 'ReRead License File' button (after a few moments the status box should report 'Reread Server License File Completed). Switch to the 'Server Status' tab and click 'Edit' in the upper left, next to 'File', and then 'Clear Window'. Then, click 'Perform Status Enquiry' again to view the license status.
Optional Offer for WinThruster by Solvusoft Symptoms of Error 9114 or 9117. 'Error 9114 or 9117' appears and crashes the active program window.
Your PC frequently crashes with Error 9114 or 9117 when running the same program. “Rosetta Stone Error 9114 or 9117” is displayed. Windows runs sluggishly and responds slowly to mouse or keyboard input. Your computer periodically “freezes” for a few seconds at a time. These 9114 or 9117 error messages can appear during program installation, while a Rosetta Stone Ltd.-related software program (eg. Rosetta Stone) is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Keeping track of when and where your 9114 or 9117 error occurs is a critical piece of information in troubleshooting the problem.
Causes of Error 9114 or 9117. Corrupt download or incomplete installation of Rosetta Stone software. Corruption in Windows registry from a recent Rosetta Stone-related software change (install or uninstall).
Virus or malware infection that has corrupted Windows system files or Rosetta Stone-related program files. Another program maliciously or mistakenly deleted Rosetta Stone-related files. Runtime Errors such as “Error 9114 or 9117” can be caused by a variety of factors, so it is important that you troubleshoot each of the possible causes to prevent it from recurring. Please Note: Click the image to expand the troubleshooting instructions for each step below. You can also click the image to hide the instructions as you proceed through each step.
Manually editing the Windows registry to remove invalid Error 9114 or 9117 keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely! Because of this risk, we highly recommend using a trusted registry cleaner such as (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 9114 or 9117-related registry problems. Using a automates the process of finding invalid registry entries, missing file references (like the one causing your 9114 or 9117 error), and broken links within the registry.
A backup is automatically created before each scan, with the ability to undo any changes in a single click, protecting you against the possibility of PC damage. The best part is that can also dramatically improve system speed and performance.
Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to Error 9114 or 9117 (eg.
Rosetta Stone):. Click the Start button. Type ' command' in the search box. DO NOT hit ENTER yet!.
While holding CTRL-Shift on your keyboard, hit ENTER. You will be prompted with a permission dialog box. A black box will open with a blinking cursor. Type ' regedit' and hit ENTER. In the Registry Editor, select the Error 9114 or 9117-related key (eg. Rosetta Stone) you want to back up. From the File menu, choose Export.
In the Save In list, select the folder where you want to save the Rosetta Stone backup key. In the File Name box, type a name for your backup file, such as 'Rosetta Stone Backup'. In the Export Range box, be sure that ' Selected branch' is selected. Click Save.
The file is then saved with a.reg file extension. You now have a backup of your Rosetta Stone-related registry entry. The next steps in manually editing your registry will not be discussed in this article due to the high risk of damaging your system. If you would like to learn more about manual registry editing, please see the links below. We do not claim any responsibility for the results of the actions taken from the content linked below - complete these tasks at your own risk. Windows XP Windows 7 Windows Vista There is a chance that your 9114 or 9117 error could be related to a malware infection on your PC.
These malicious intruders can damage, corrupt, or even delete Runtime Errors-related files. Furthermore, there's a possibility that the 9114 or 9117 error you are experiencing is related to a component of the malicious program itself. Tip: If you do not already have a malware protection program installed, we highly recommend using Emsisoft Anti-Malware.
They offer a malware removal guarantee that is not offered by other security software. Over time, your computer accumulates junk files from normal web surfing and computer use. If this junk isn't occasionally cleaned out, it can cause Rosetta Stone to respond slowly or provides an 9114 or 9117 error, possibly due to file conflicts or an overloaded hard drive. Cleaning up these temporary files with Disk Cleanup might not only solve your 9114 or 9117 error, but can also dramatically speed up the performance of your PC. Tip: Although Disk Cleanup is a wonderful built-in tool, it will not completely clean up all of the temporary files on your computer.
Other programs that you frequently use such Microsoft Office, Firefox, Chrome, Live Messenger, and hundreds of other programs are not cleaned up with Disk Cleanup (including some Rosetta Stone Ltd. Because of the shortcomings of the Windows Disk Cleanup (cleanmgr) tool, we highly recommend using a specialized hard drive cleanup / privacy protection software such as (Developed by Microsoft Gold Partner) to clean up your entire computer.
Running once per day (using automatic scanning) will ensure that your computer is always clean, running fast, and free of 9114 or 9117 errors related to temporary files. How to run Disk Cleanup (cleanmgr) (Windows XP, Vista, 7, 8, and 10):. Click the Start button.
Type ' command' in the search box. DO NOT hit ENTER yet!.
While holding CTRL-Shift on your keyboard, hit ENTER. You will be prompted with a permission dialog box. A black box will open with a blinking cursor. Type ' cleanmgr' and hit ENTER. Disk Cleanup will begin calculating how much occupied disk space you can reclaim.
The Disk Cleanup dialog box will appear with series of checkboxes you can select. In most cases, the 'Temporary Files' category will occupy the most disk space. Check the boxes of the categories you want to clean and click OK. 9114 or 9117 errors can be related to corrupt or outdated device drivers. Drivers can work one day, and suddenly stop working the next day, for a variety of reasons. The good news is that you can often update the device driver to fix the Error 9114 or 9117 problem.
Finding the exact driver for your Error 9114 or 9117-related hardware device can be extremely difficult, even directly on the Rosetta Stone Ltd. Or related manufacturer's website. Even if you are experienced at finding, downloading, and manually updating drivers, the process can still be very time consuming and extremely irritating. Installing the wrong driver, or simply an incompatible version of the right driver, can make your problems even worse. Because of the time and complexity involved in updating drivers, we highly recommend using a such as (Developed by Microsoft Gold Partner) to automate the process.
Updates all of your PC device drivers, not just those associated with your 9114 or 9117 error. Proprietary One-Click Update™ technology not only ensures that you have correct driver versions for your hardware, but it also creates a backup of your current drivers before making any changes. Maintaining a driver backup provides you with the security of knowing that you can rollback any driver to a previous version if necessary.
With updated device drivers, you can finally unlock new hardware features and improve the speed and performance of your PC. Please Note: Using System Restore will not affect your documents, pictures, or other data. To use System Restore (Windows XP, Vista, 7, 8, and 10):.
Click the Start button. In the search box, type 'System Restore' and hit ENTER. In the results, click System Restore. Enter any administrator passwords (if prompted). Follow the steps in the Wizard to choose a restore point. Restore your computer.
If your 9114 or 9117 error is related to a specific program, reinstalling Rosetta Stone-related software could be the answer. Instructions for Windows 7 and Windows Vista:. Open Programs and Features by clicking the Start button.
Click Control Panel on the right side menu. Click Programs. Click Programs and Features.
Locate Rosetta Stone Error 9114 or 9117-associated program (eg. Rosetta Stone) under the Name column. Click on the Rosetta Stone-associated entry.
Click the Uninstall button on the top menu ribbon. Follow the on-screen directions to complete the uninstallation of your Error 9114 or 9117-associated program. Instructions for Windows XP:. Open Programs and Features by clicking the Start button.
Click Control Panel. Click Add or Remove Programs. Locate Rosetta Stone Error 9114 or 9117-associated program (eg. Rosetta Stone) under the list of Currently Installed Programs. Click on the Rosetta Stone-associated entry. Click the Remove button on the right side.
Follow the on-screen directions to complete the uninstallation of your Error 9114 or 9117-associated program. Instructions for Windows 8:. Hover the cursor in the bottom left of the screen to produce the Start Menu image. Right-Click to bring up the Start Context Menu. Click Programs and Features.
Locate Rosetta Stone Error 9114 or 9117-associated program (eg. Rosetta Stone) under the Name column. Click on the Rosetta Stone-associated entry. Click the Uninstall/Change on the top menu ribbon. Follow the on-screen directions to complete the uninstallation of your Error 9114 or 9117-associated program. After you have successfully uninstalled your Error 9114 or 9117-associated program (eg.
Rosetta Stone), reinstall the program according to the Rosetta Stone Ltd. Tip: If you are positive that your 9114 or 9117 error is related to a specific Rosetta Stone Ltd. Program, uninstalling and reinstalling your Error 9114 or 9117-related program will likely be the solution to your problem.
System File Checker is a handy tool included with Windows that allows you scan for and restore corruptions in Windows system files (including those related to Error 9114 or 9117). To run System File Checker ( Windows XP, Vista, 7, 8, and 10):. Click the Start button. Type ' command' in the search box. DO NOT hit ENTER yet!.
While holding CTRL-Shift on your keyboard, hit ENTER. You will be prompted with a permission dialog box. A black box will open with a blinking cursor.
Type ' sfc /scannow' and hit ENTER. System File Checker will begin scanning for Error 9114 or 9117 and other system file problems (be patient - the system scan may take a while). Follow the on-screen commands. Microsoft is constantly updating and improving Windows system files that could be associated with Error 9114 or 9117. Sometimes resolving your Runtime Errors problems may be as simple as updating Windows with the latest Service Pack or other patch that Microsoft releases on an ongoing basis. To check for Windows Updates (Windows XP, Vista, 7, 8, and 10):. Click the Start button.
Type ' update' into the search box and hit ENTER. The Windows Update dialog box will appear. If updates are available, click the Install Updates button.
Caution: We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve Error 9114 or 9117 problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately to protect yourself from permanent data loss.
This step is your final option in trying to resolve your Error 9114 or 9117 issue. Reinstalling Windows will erase everything from your hard drive, allowing you to start again with a fresh system. Furthermore, a clean install of Windows will also quickly clean out any and all 'junk' that has accumulated over the normal usage of your computer. Solvusoft: Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV (Independent Software Vendor) Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development. Solvusoft's close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems. How is the Gold Competency Level Attained?
To achieve a Gold competency level, Solvusoft goes through extensive independent analysis that looks for, amongst other qualities, a high level of software expertise, a successful customer service track record, and top-tier customer value. As a Gold Certified Independent Software Vendor (ISV), Solvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.